Last Updated: May 15, 2026

Welcome to S3 Luxury. We value our customers and aim to provide the best shopping experience possible. Please read our Refund & Returns Policy carefully before making a purchase from s3luxury.in.

1. Eligibility for Returns

As our products are perfumes and fragrance products, we accept return requests only for eligible products that are damaged, defective, broken, or incorrectly delivered.

To be eligible for a return:

  • The product must be unused and in its original condition.
  • The product must be returned with its original packaging, accessories, and invoice, wherever applicable.
  • The product must not have been opened, used, sprayed, or altered by the customer.
  • Return requests must be raised within 48 hours from the date of delivery in case of damaged, broken, defective, or incorrect products.
  • Change of mind, personal preference, fragrance preference, or dislike of the fragrance will not be considered valid reasons for return or refund.
  • Products purchased during clearance sales, special promotions, or customized orders may not be eligible for return.

2. Non-Returnable Items

The following items are non-returnable:

  • Opened or used perfumes/fragrance products
  • Products that have been sprayed or tested by the customer
  • Products returned due to change of mind or personal fragrance preference
  • Customized or personalized products
  • Gift cards or vouchers
  • Items marked as “Final Sale”
  • Products damaged due to customer handling
  • Products without original packaging or invoice

3. Return Process

To initiate a return:

  1. Email us at s3luxuryessentials@gmail.com with your order details.
  2. Mention your Order ID and reason for return.
  3. In case of a damaged, broken, defective, or incorrect product, customers must provide clear photos and an unboxing video as proof.
  4. The unboxing video must be recorded continuously from the opening of the package until the product is fully removed and inspected.
  5. The shipping package, shipping label, and product condition should be clearly visible in the video.
  6. Our support team will review your request within 2–3 business days.
  7. Once approved, return or replacement instructions will be shared.

Customers may be responsible for return shipping charges unless the item received is damaged, defective, broken, or incorrect.

Important: For damage or breakage claims, an unboxing video is mandatory. Claims without sufficient video/photo proof may not be accepted.

4. Refund Policy

Once we receive and inspect the returned product:

  • Approved refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method.
  • Shipping charges (if any) are non-refundable.
  • In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or UPI.

If you do not receive your refund within the expected timeframe, please contact your bank or payment provider first.

5. Damaged or Incorrect Products

If you receive a damaged, broken, defective, or incorrect product:

  • Please contact us within 48 hours of delivery.
  • A clear unboxing video is mandatory for damage or breakage claims.
  • The video should clearly show the sealed package, shipping label, opening of the package, and the condition of the product.
  • Share clear images/videos of the product and packaging.
  • We will review the evidence and, after verification, may arrange a replacement or refund.

Note: If an unboxing video is not available, S3 Luxury reserves the right to reject a damage or breakage claim where the condition of the product cannot be verified.

6. Exchange Policy

We may allow exchanges only in cases of damaged, defective, broken, or incorrectly delivered products, depending on product availability.

Exchange requests must be raised within 48 hours of delivery. The product must meet the applicable return eligibility conditions and, where required, be supported by valid unboxing video/photo proof.

7. Cancellation Policy

Orders can be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

To request a cancellation, contact us immediately at s3luxuryessentials@gmail.com.

8. Late or Missing Refunds

If you have not received your refund:

  • Recheck your bank account.
  • Contact your bank or card provider.
  • Refund processing times may vary depending on your payment provider.

If you still need assistance, contact us at s3luxuryessentials@gmail.com.

9. Contact Information

For any questions regarding returns or refunds, please contact:

If you still need assistance, contact us at s3luxuryessentials@gmail.com.

9. Contact Information

For any questions regarding returns or refunds, please contact:

S3 Luxury
Website: https://s3luxury.in
Email: s3luxuryessentials@gmail.com
Contact No: +91 7239937179