Shipping & Delivery Policy
At S3 Luxury, we are committed to delivering your orders in a timely and secure manner. Please read our shipping and delivery policy carefully before placing an order.
1. Order Processing
- All orders are processed within 2–3 business days after confirmation
- Orders are not processed on Sundays or public holidays
- Once dispatched, customers will receive tracking details via email.
2. Shipping Time
- Delivery within India usually takes 5–7 business days
- Remote or rural areas may take 8–10 business days
- Delivery timelines are estimates and may vary depending on location and courier partner
3. Shipping Charges
- Shipping charges (if applicable) will be shown at checkout
- We may offer free shipping on selected orders or promotions
4. Cash on Delivery (COD)
- COD is available at selected locations
- COD orders may require confirmation via call or WhatsApp
- S3 Luxury reserves the right to cancel COD orders if verification fails
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID and link
- Customers can track their order status in real-time
6. Delivery Delays
S3 Luxury is not responsible for delays caused due to:
- Courier partner issues
- Weather conditions
- Natural calamities or unforeseen circumstances
- High order volumes
However, we will assist you in tracking and resolving any delivery-related concerns.
7. Incorrect Address / Failed Delivery
- Customers must provide accurate and complete shipping details
- In case of incorrect address, delivery may fail or be delayed
- Additional re-shipping charges may apply
- Courier partners usually attempt delivery 2–3 times
8. Damaged or Missing Orders
If you receive a damaged or incomplete order:
- Inform us within 48 hours of delivery
- Provide clear photos and unboxing video as proof
- After verification, replacement or refund will be processed as per our policy
9. Contact Us
For any shipping or delivery-related queries, please contact us:
Email: s3luxuryessentials@gmail.com